I wonder how well-intentioned systems degrade into non-value-added processes and then take over the entire system and be a white elephant till they eventually stop existing.
A recent trip to Bangalore by flight had me experience this. The Hyderabad airport has self check in with printing of boarding passes and bag tags. This was obviously to divert the crowd from the counters and help the overall efficiency of the system.
However, the self check-in kiosk was very slow and we were not sure if it stopped working or was working silently as it took a lot of time and no notification. Towards the end, the new screen came up and the boarding passes were not printed by then. After a good 5 seconds after the new home screen came, the boarding pass got printed. There was an error about the bag tag that couldn’t be printed and before I could read it, the message disappeared.
Even after this, we had to stand in line and check in at the counter only which didn’t do any good. The counter guy made the bag tags in seconds compared to the 3+ minutes at the kiosk. A net non-valued added process.
The CISF checks your id card, the guy at the check in checks the iI wonder how well-intentioned systems degrade into non-value-added processes and then take over the entire system and be a white elephant till they eventually stop existing.
A recent trip to Bangalore by flight had me experience this. The Hyderabad airport has self check in with printing of boarding passes and bag tags. This was obviously to divert the crowd from the counters and help the overall efficiency of the system.
However, the self check-in kiosk was very slow and we were not sure if it stopped working or was working silently as it took a lot of time and no notification. Towards the end, the new screen came up and the boarding passes were not printed by then. After a good 5 seconds after the new home screen came, the boarding pass got printed. There was an error about the bag tag that couldn’t be printed and before I could read it, the message disappeared.
Even after this, we had to stand in line and check in at the counter only which didn’t do any good. The counter guy made the bag tags in seconds compared to the 3+ minutes at the kiosk. A net non-valued added process.
The CISF checks your id card, the guy at the check in checks the id card and the guy at the boarding gate asked for the id card. This is a little too much.
With so many kiosks to help but a non-integrated system, this system will not be used by customers once they use the system and very fast within a few months, these kiosks would be dead non used machines.
d card and the guy at the boarding gate asked for the id card. This is a little too much.
With so many kiosks to help but a non-integrated system, this system will not be used by customers once they use the system and very fast within a few months, these kiosks would be dead non used machines.
